Last updated: 10 September 2026

Trance Nation respects your privacy and is committed to protecting your personal information.

This policy explains what information we collect when you use our website or place an order, and how we use it.

Information we collect

When you place an order, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Details of your order
  • Payment and transaction information

We may also collect information about how you use our website, such as your IP address, browser and information about the pages you visit.

How we use your information

We use your information to:

  • Process and fulfil your orders
  • Print, package and send your purchases
  • Process payments
  • Contact you about your order
  • Respond to enquiries
  • Prevent fraud and protect our website
  • Keep appropriate business and financial records
  • Improve our website and services

We only use your personal information where we have a lawful reason to do so, including where it is necessary to fulfil your order, comply with our legal obligations or for our legitimate business interests.

Who we share your information with

We only share your information where necessary to operate our business and fulfil your order.

This may include:

  • Payment providers, such as WooPayments, to process payments securely
  • Delivery companies, such as Royal Mail, to deliver your order
  • Website hosting and technical service providers, where necessary to operate our website
  • Government authorities or other organisations where we are legally required to do so

We do not sell your personal information to third parties.

Payment information

Payments are processed securely by our payment provider. We do not store your full payment card details on our website.

Cookies

Our website uses cookies and similar technologies to ensure the website works properly and, where applicable, to understand how visitors use our website.

Some cookies are necessary for the website to function. Other cookies may require your consent.

How long we keep your information

We keep your personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including fulfilling orders, dealing with returns or disputes and meeting legal and accounting requirements.

Your rights

Depending on the circumstances, you have rights under UK data protection law to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent

If you would like to exercise any of these rights, please contact us.

Contact

Trance Nation
Email: hello@trancenation.co.uk

If you have any questions about how we use your personal information, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.